Terms and Conditions

Last updated: [13th of Jan 2025]

Welcome to Cruzee.com. These Terms and Conditions govern your use of our website and services. By accessing or using Cruzee.com, you agree to comply with these terms. Please read them carefully.

1. Introduction

  • Steele Works LLC is the exclusive distributor for the Cruzee Balance Bikes brand in the USA and Canada and operates the Cruzee.com website and all business operations related to the Cruzee Balance Bikes brand in those regions.
  • These Terms and Conditions apply to all users of the site, including customers, vendors, and visitors.

2. Use of the Site

  • You must be at least 18 years old or have parental/guardian consent to use this site.
  • You agree to use Cruzee.com only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the site by, any third party.

3. Account Registration

  • To access certain features, you may need to create an account. You agree to provide accurate and complete information during registration and keep your account details updated.
  • You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

4. Products and Services

  • Cruzee.com offers balance bikes and related products for sale.
  • We reserve the right to modify or discontinue any product or service without notice at any time.

5. Pricing and Payment

  • All prices listed on Cruzee.com are in US Dollars and are subject to change without notice.
  • We accept payments via major credit cards (Visa, MasterCard, American Express, and Discover). You agree to provide valid payment information and authorize us to charge your chosen payment method for any orders placed.

6. Shipping and Delivery

  • We ship across the United States and Canada from our warehouse in California. Shipping costs and delivery times vary depending on the destination and shipping method chosen.
  • Cruzee.com is not responsible for any delays or damages during shipping. Please refer to our Shipping Policy for more details.

7. Returns and Refunds

  • At Cruzee, we do everything we can to bring your child the best balance bike and best riding experience in the world, and guarantee our products like this:
    • If for any reason you are not completely satisfied, you may return any Cruzee product for a full refund in the first 60 days after your purchase.
    • Since we all share a goal of having your child happily riding a bike, we encourage you to call us as we might be able to resolve the issue without returning the product.
    • If you decide to return your bike, please first contact us for a return authorization number. Mark the number clearly on the outside of the return shipment box, include a copy of your invoice inside, and ship it back to us via USPS, UPS, or FedEx. You must insure the shipment for the value of your item or assume the risk of loss or damage during shipping.
    • All help and inquiries should go to info@cruzee.com.

8. Intellectual Property

  • All content on Cruzee.com, including but not limited to text, graphics, logos, images, and software, is the property of Steele Works LLC or its content suppliers and is protected by intellectual property laws.
  • You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

9. Privacy and Cookies

  • Your use of Cruzee.com is subject to our Privacy and Cookies Policy, which outlines how we collect, use, and protect your personal information.
  • We use cookies to enhance your experience on our site. By continuing to use Cruzee.com, you agree to our use of cookies.

10. Limitation of Liability

  • To the fullest extent permitted by law, Steele Works LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of or inability to use Cruzee.com.
  • We do not warrant that the site will be uninterrupted or error-free, or that any defects will be corrected.

11. Indemnification

  • You agree to indemnify, defend, and hold harmless Steele Works LLC, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of your use of Cruzee.com or your violation of these Terms and Conditions.

12. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law principles.
  • Any disputes arising out of or relating to these terms shall be resolved exclusively in the state or federal courts located in California.

13. Changes to the Terms

  • We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page.
  • Your continued use of Cruzee.com after any changes constitutes your acceptance of the new terms.

14. Contact Us

  • If you have any questions about these Terms and Conditions, please contact us at info@cruzee.com.