Privacy and Cookies Policy

Last updated: [13th of Jan 2025]

These terms apply to the Cruzee.com website (“Site”) and all products offered by Cruzee Balance Bike (“Cruzee”). This policy governs how Cruzee collects, uses, maintains, and discloses information collected from users (each, a “User”) of the Site.

Transparency in Data Collection and Use

We are committed to transparency regarding the collection and use of your personal information. We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our Site, place an order, or engage in other activities, services, features, or resources we make available on our Site. The types of personal information we collect include names, email addresses, mailing addresses, phone numbers, and credit card details. This information is used to process transactions, improve our services, and enhance your experience on the Site. Our practices are consistent with both GDPR and CCPA requirements, ensuring that you are informed about the types of data we collect and the purposes for which it is used.

User Rights and Controls

Users have the right to control their personal data and how it is used. You can opt-out of data collection and manage your cookie preferences through the Cookiebot Consent Management Platform (CMP). This aligns with GDPR’s requirement for explicit consent for cookies and the CCPA’s requirement for a “Do Not Sell My Personal Information” link. We provide clear options for managing your data preferences, and you can exercise your rights at any time by contacting us through the CONTACT US form on our Site.

Data Sharing with Third Parties

Cruzee Balance Bike does not share, sell, or disclose Users’ personal data to any third parties for marketing or other purposes. The only time we may share your information is with service providers who assist in processing your transactions, such as payment processors. In these cases, the sharing of data is strictly for the purpose of fulfilling your orders and providing you with the services you requested. This policy is in full compliance with CCPA requirements, ensuring transparency about the categories of third parties with whom we may share data and the purposes of such sharing.

Security Measures

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. All sensitive and private data exchanges between the Site and its Users are secured with SSL encryption and digital signatures. This commitment to security aligns with GDPR and U.S. state laws like the California Consumer Privacy Act (CCPA), which require reasonable security measures to protect consumer data.

Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. We comply with the Children’s Online Privacy Protection Act (COPPA), which requires parental consent for collecting data from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete such information from our records immediately.

Retention of Data

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. Once data is no longer needed, we will securely delete or anonymize it. This practice complies with GDPR’s data retention requirements and is becoming a standard expectation under U.S. privacy laws as well.

Web Browser Cookies

Our Site uses “cookies” to enhance the User experience. Cookies are small data files stored on your device by your web browser. We use cookies for record-keeping purposes and to track information about Users. Cookies help us understand User preferences and improve our services. Users are provided with clear options to manage their cookie preferences through the Cookiebot Consent Management Platform (CMP). Users can choose to set their web browser to refuse cookies or to alert them when cookies are being sent. However, some parts of the Site may not function properly if cookies are disabled.

How We Use Collected Information

Cruzee Balance Bike collects and uses Users’ personal information for the following purposes:

  • To Improve Customer Service: Your information helps us respond more effectively to your customer service requests and support needs.
  • To Improve Our Site: We continuously strive to enhance our website offerings based on the information and feedback we receive from you.
  • To Process Transactions: We use the information Users provide when placing an order only to process that order. We do not share this information with outside parties except to the extent necessary to provide the service (e.g., payment processors).
  • To Administer Content, Promotions, Surveys, or Other Site Features: We may send Users information they agreed to receive about topics we think will interest them.
  • To Send Periodic Emails: The email address Users provide for order processing will be used to send them information and updates related to their order. It may also be used to respond to inquiries, and/or other requests or questions. If Users opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. Users can unsubscribe at any time by following the detailed unsubscribe instructions at the bottom of each email or by contacting us via our Site.

Changes to This Privacy Policy

Cruzee Balance Bike reserves the right to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site and revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are protecting the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy and our terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy and Cookies Policy, the practices of this Site, or your dealings with this Site, please contact us via the email below.

info@cruzee.com